All items are posted via Royal Mail.

Io Silver Jewellery offer free postage and packaging on all our items. If the item is in stock then we will despatch the item immediately or at the very latest in the following days post. If however the item is not in stock we will email the purchaser directly advising them of the possible delivery time and the option to cancel their order. We will always do our best to ensure an order is fulfilled on time.

If you have an urgent deadline for an item to be delivered, please call our sales hotline on 01484 404463 to request urgent action.

Items over £25 pounds will be dispatched using ROYAL MAIL SPECIAL DELIVERY which guarantees next day delivery and insures items while they are in transit. They will be delivered before 12 noon and have to be signed for if it helps with delivery you can always email us and request a day for postage to ensure someone is available to sign for the item. Please be aware that Royal Mail Special Delivery (guaranteed next day) is not available on Friday or over the weekend as Royal Mail do not guarantee saturday deliveries.

Items under £25 will be sent by RECORDED DELIVERY and this service again has to be signed for.